Tokyo plans to have 35000 hospitality volunteers for Tokyo Olympics in 2020. I took a lesson how should contact with a foreigner. If we can't speak English perfectly , we had better speak with gestures or write out. The most important thing is we have a hospitality mind.
“Omotenashi is a traditional Japanese way of hospitality with the most dedicated and exquisite manners. It creates an ambiance of tranquility and relaxation where guests will experience unforgettable moments at ease.” と書いていました。こちら